Envoy of Belfast

Postage

Postage within the UK is provided by Royal Mail Special Delivery (next day service). If we receive your order by 3.30pm Monday to Friday, we will deliver next day. Postage to the Republic of Ireland is also a next working day service if ordered before 12.30pm using Fastway Couriers.

Postage to Europe and the rest of the World is with UPS (or Royal Mail/another courier when requested/required) and delivery takes 1 to 3 working days. If you order before 11.30am Monday to Friday, your order will leave the same day. If you order after 11.30am on Friday or over the weekend, your order will leave on Monday. This a fully tracked and fast service. You will receive a tracking number once we have shipped.

We have three weight bands – feather, light and heavy. Jewellery and other accessories are generally classed as feather, most clothing is classed as light and footwear and some outerwear is usually heavy.

 

  Feather Light Heavy
 UK and Ireland 6 9 12
 Europe 10 20 30
 Rest of World
 25 30 35
    

 

 

Returns

How to Return

You have seven working days from the day after you receive goods to notify us via email of your order cancellation. You will then be issued with a returns number. Goods will not be accepted without this number.

Items must be returned within 14 days (preferably in the original packaging) with all labels still attached. Please take reasonable care to ensure that the goods are not damaged in transit. Returns that are damaged, soiled, altered or without original labels will not be accepted and will be sent back to you, except in the case of incorrectly supplied or faulty goods, where your statutory rights apply. Please send all items you wish to return through registered postage or courier service and retain proof of postage and tracking, as the goods remain your responsibility until received at Envoy of Belfast. Except in the case of incorrectly supplied or faulty goods, you are liable for the costs incurred for return postage.

Returned items will be exchanged or refunded (minus delivery and any other costs incurred) as appropriate. If receiving a refund, credit will be refunded to the original purchaser’s credit card excluding shipping costs. Refunds will be processed within 30 days on receipt of returned item(s).

Returns Address:

Envoy of Belfast
4 Wellington Street
Belfast
BT1 6HT

VAT

The price listed on the website includes VAT The final purchase price in the E.U. includes the cost of the goods, VAT and delivery charges but not any other relevant import, export or local taxes that are applicable to you the purchaser. These are the sole responsiblity of the purchaser.

For orders outside the EU VAT has already been deducted, the price shown is minus tax. The final purchase price includes the cost of the goods (minus VAT) and delivery charges but not any relevant import, export or local taxes that are applicable to you the purchaser. These are the sole responsibility of the purchaser.

Trade Description

We have made every effort to ensure photograph, description and details are correct and accurate, however, there may be slight variations in colour and texture in reality from the photographed product. 

Please note all measurements are approximate.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at sales@envoyofbelfast.com. We will promptly correct any information found to be incorrect.

Envoy of Belfast is registered under the terms of the Data Protection Act 1998. Our registration number is N1064304. 

 

Stock Availability

In the unlikely event an item is out of stock, we will refund you the full amount or in the case of multiple items, we will part–ship the remainder of your order and refund the outstanding amount. 

Privacy Policy

At Envoy of Belfast we are dedicated to protecting your privacy when visiting our site or communicating electronically with us. Nothing in these terms will affect your statutory rights. 

We use the information you give to us to process orders and to help us provide an improved service. When you order we need the following information:

  • contact name;
  • email address;
  • billing/delivery address;
  • * credit card or debit card number;
  • * card expiry date;
  • * security code;
  • telephone number.

These details allow us to process and update the status of your order.

* Please note: All payment transactions on this site are processed by a secure online payment gateway and details are not stored on our servers.

We do not share any of your details with other companies other than those that are needed to provide your delivery.

If you sign up for our email newsletter we may notify you about changes to the website, new services and special offers. If you do not want to receive this information, you can unsubscribe at any time using the link at the bottom of each newsletter. 

Website Conduct

You agree to abide by all applicable local, state, National and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs and other information provided on the website are the exclusive property of Envoy of Belfast. Any copying of them requires the written permission of Envoy of Belfast.

Use and security

You are personally responsible for your use of this site. You agree to notify us immediately of any unauthorised use or any other breach of security.

The copyright and all other intellectual property rights in the content are the sole and exclusive property of Envoy of Belfast.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All payment transactions on this site are processed by a secure online payment gateway and details are not stored on our servers. Payment can be made by Paypal, Visa, Visa Electron, Mastercard, American Express, Delta and Maestro debit cards. Payment will be debited and cleared from your account upon dispatch of our order. 

We are not liable for any delay or non–delivery due to validation checks or if we are unable to obtain authorization of payment.

Laws

The terms of use shall be governed by and construed fully in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in the United Kingdom of Great Britain and Northern Ireland.