Envoy of Belfast

Express Worldwide Shipping

Next Day UK Delivery

Gift Cards

Virtual Gift Card
A Virtual Gift Card purchased on our website is the GBP (British Pound) monetary equivalent of virtual funds that can only be used toward a purchase made on http://www.envoyofbelfast.com/. To use a Virtual Gift Card, please proceed as normal through the checkout and enter your code into the voucher code box and click apply.

Expiry
Virtual and printed gift cards are valid for six months from the date of purchase. 

Gift cards are non–transferable and cannot be re–gifted to another person.

Gift cards cannot be returned or exchanged.

Returns
A refund for your return will be issued in the form of a store credit. The store credit will remain valid for six months from the date it is issued. If returning items that were paid in part with a Gift Card and credit card, the refund will be split accordingly, less any non–refundable shipping or processing fees. 

Discount Codes

You may receive discount codes from us, via email or through promotional materials.

Each code is not transferable, has no monetary value and cannot be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Some discount codes may be redeemed both in store and online, or when specified, for online purchases only. Again, this will be stipulated at the time of promotion and on accompanying promotional materials.

When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro–rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

Only one discount voucher can be used per order.

Shipping and Postage

We charge one flat shipping rate depending on where you are in the world.

 UK & Ireland £6
 Europe £20
 Rest of World £30

Postage within the UK and Ireland is provided by Royal Mail Special Delivery (next day service). If we receive your order by 3.30pm Monday to Friday, we will deliver next day. Postage to the Republic of Ireland is also a next working day service if ordered before 12.30pm.

Postage to Europe and the rest of the World is with Fedex (or Royal Mail/another courier when required) and delivery takes 1 to 3 working days. If you order before 12.30pm Monday to Friday, your order will leave the same day. If you order after 12.30pm on Friday or over the weekend, your order will leave on Monday. This a fully tracked and fast service. You will receive tracking information as soon as your package has been shipped.

Returns

Please contact sales@envoyofbelfast.com to request a Return Authorisation (RA) number.

Please clearly mark the outside of the package and any customs documentation with your RA number and send items in original condition to Envoy of Belfast, 4 Wellington Street, Belfast BT1 6HT, Northern Ireland.

Returned items not accompanied by a RA number will not be accepted.

Goods are to be received back in store within 14 days of receiving your order (preferably in the original packaging) with all labels still attached. 

Please take reasonable care to ensure that the goods are not damaged in transit. Returns that are damaged, soiled, altered or without original labels will not be accepted and will be sent back to you, except in the case of incorrectly supplied or faulty goods, where your statutory rights apply. Please send all items you wish to return through registered postage or courier service and retain proof of postage and tracking, as the goods remain your responsibility until received at Envoy of Belfast. Except in the case of incorrectly supplied or faulty goods, you are liable for the costs incurred for return postage.

Returned items will be refunded (minus delivery and any other costs incurred) as appropriate. Refunds will be made to the original purchaser’s credit card excluding shipping costs and processed within 30 days on receipt of returned item(s).

We do not exchange products.

Returns Address:

Envoy of Belfast
4 Wellington Street
Belfast
BT1 6HT Northern Ireland

Price of Goods and Taxes

E.U. Price

The E.U. price listed on the website includes VAT. The final purchase price in the E.U. includes the cost of the goods, VAT and delivery charges but not any other relevant import, export or local taxes that are applicable to you the purchaser. These are the sole responsibility of the purchaser. 

Non E.U. Price

For orders outside the EU VAT has already been deducted, the Non E.U. price listed on the website is minus tax. The final purchase price includes the cost of the goods (minus VAT) and delivery charges but not any relevant import, export or local taxes that are applicable to you the purchaser. These are the sole responsibility of the purchaser.

Trade Description

We have made every effort to ensure photograph, description and details are correct and accurate, however, there may be slight variations in colour and texture in reality from the photographed product. 

Please note all measurements are approximate.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at sales@envoyofbelfast.com. We will promptly correct any information found to be incorrect.

Envoy of Belfast is registered under the terms of the Data Protection Act 1998. Our registration number is N1064304. 

 

Stock Availability

In the unlikely event an item is out of stock, we will refund you the full amount or in the case of multiple items, we will part–ship the remainder of your order and refund the outstanding amount. 

Privacy Policy

At Envoy of Belfast we are dedicated to protecting your privacy when visiting our site or communicating electronically with us. Nothing in these terms will affect your statutory rights. 

We use the information you give to us to process orders and to help us provide an improved service. When you order we need the following information:

  • contact name;
  • email address;
  • billing/delivery address;
  • * credit card or debit card number;
  • * card expiry date;
  • * security code;
  • telephone number.

These details allow us to process and update the status of your order.

* Please note: All payment transactions on this site are processed by a secure online payment gateway and details are not stored on our servers.

We do not share any of your details with other companies other than those that are needed to provide your delivery.

If you sign up for our email newsletter we may notify you about changes to the website, new services and special offers. If you do not want to receive this information, you can unsubscribe at any time using the link at the bottom of each newsletter. 

Website Conduct

You agree to abide by all applicable local, state, National and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs and other information provided on the website are the exclusive property of Envoy of Belfast. Any copying of them requires the written permission of Envoy of Belfast.

Use and security

You are personally responsible for your use of this site. You agree to notify us immediately of any unauthorised use or any other breach of security.

The copyright and all other intellectual property rights in the content are the sole and exclusive property of Envoy of Belfast.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All payment transactions on this site are processed by a secure online payment gateway and details are not stored on our servers. Payment can be made by Paypal, Visa, Visa Electron, Mastercard, American Express, Delta and Maestro debit cards. Payment will be debited and cleared from your account upon dispatch of our order. 

We are not liable for any delay or non–delivery due to validation checks or if we are unable to obtain authorization of payment.

Laws

The terms of use shall be governed by and construed fully in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in the United Kingdom of Great Britain and Northern Ireland.